Product ยท Data ยท Digital Transformation

Kristin
Dohn

I am a product and transformation leader with 15+ years experience driving digital transformation at the intersection of data, technology, and the human experience โ€” especially in fast-paced, highly regulated environments. I specialize in turning complex, legacy systems into trusted, high-adoption products by grounding strategy in research, analytics, and a deep understanding of user needs. By examining the full customer and user journey, I identify friction points that data alone can't always reveal, then design practical solutions that work within real world constraints โ€” time, funding, talent, and governance. As a U.S. Army Bomb Squad veteran I thrive under pressure.

15+
Years of leadership
5
Federal agencies
100+
Products launched
650%
Peak KPI growth
Impact

Signature accomplishments

๐ŸŽฏ
Cross-functional strategic leadership
Led matrixed teams across dozens of simultaneous initiatives, managing competing priorities and consistently exceeding targets.
๐Ÿ“ˆ
Data-driven strategy & adoption
Drove a 150% increase in strategic KPIs and 90% platform adoption lift within one month of launch through analytics-informed product strategy.
๐Ÿค
Executive & stakeholder engagement
Embedded Voice-of-the-Customer insights into director-level decisions โ€” increasing team productivity nearly 4ร— and delivering KPI gains of 200โ€“650%.
โš™๏ธ
Agency-wide platform modernization
Revived a stalled infrastructure transformation โ€” building executive buy-in and delivering end-to-end modernization that cut workflow complexity 75% and platform costs 50%.
๐ŸŒ
Large-scale digital standardization
Modernized and standardized 80+ organizational websites in two years, establishing brand and experience standards that improved user satisfaction by 300%+.
๐Ÿš€
Organizational transformation
Transformed a multi-business marketing and communications division into a top-performing unit, achieving a 200% increase in participation and sales.
Experience

Career highlights

๐Ÿ›๏ธ
Associate Director of Data Products
Office of Financial Research โ€” U.S. Dept. of the Treasury
Oct 2022 โ€“ Present
15+
Products overseen
150%
KPI growth
90%
Adoption lift
35%
UX improvement
AI Governance Data Strategy GenAI Tooling Executive Leadership Product Portfolio
๐Ÿ›ก๏ธ
Digital Engagement Director
Consumer Financial Protection Bureau (CFPB)
Nov 2015 โ€“ Oct 2022 ยท 7 years
4ร—
Team productivity
650%
Peak KPI gains
$M+
Vendor portfolio
Digital Transformation Agile Delivery Salesforce CRM Voice of Customer Change Management Executive Leadership
โšก
Digital, Design & Social Strategy Director
Consumer Product Safety Commission (CPSC)
Aug 2014 โ€“ Oct 2015
75%
Workflow complexity reduced
50%
Platform cost savings
Platform Modernization Agile Executive Advisory CMS / CRM
๐ŸŒ
Design & Development Director
DoD Education Activity โ€” Pacific: Japan, S. Korea, Guam
Dec 2011 โ€“ Aug 2014
80+
Products modernized
300%+
User satisfaction lift
Large-Scale Modernization Brand Standards Distributed Teams Design Systems
โœˆ๏ธ
Marketing Director
U.S. Air Force, 31st Fighter Wing โ€” Aviano Air Base, Italy
Jun 2009 โ€“ Dec 2011
200%
Growth in participation
10K
Person workforce
Strategic Communications Executive Advising Data-Driven Planning
Skills & Certifications

Expertise

Leadership & Strategy
Strategic planning Agile delivery Cross-functional teams Budget management AI governance Change leadership Risk governance
Technology & Platforms
JIRA Salesforce CRM Google Analytics Looker Studio Adobe Creative Suite GitHub SharePoint Drupal WordPress
Certifications
Scrum Product Owner Lean Six Sigma Green Belt Change Management Certified HubSpot Inbound Marketing
Recognition
2020
Director's Mission Achievement Award
Consumer Financial Protection Bureau
2019
Team Excellence Award
Excellence in program management โ€” Consumer Financial Protection Bureau
2017
Georgetown Tropaia Award
Inspiring Women in Technology Management โ€” Georgetown University
2015
Hoya Professional 30
Top 30 professionals on the rise across all Georgetown graduate school students
2014
Marketing Merit Award & Print Newsletter Merit Award
National School Public Relations Association annual excellence awards
2012
Employee of the Quarter
DoD Education Activity Pacific โ€” selected as top performer across Asian-Pacific regional employees
2011
General Curtis E. LeMay Award
Special recognition for excellence in support programming and customer service โ€” awarded to the best Air Force support squadron
2010
31st Fighter Wing Civilian Employee of the Quarter
Aviano Air Base โ€” top performer of a 10,000-person civilian workforce
2007
Star Performer
Spangdahlem AB โ€” recognized within a 600-member team
2005
Best Marketing Department
US Air Force in Europe โ€” Air Force Services Agency Marketing Excellence Award
2002
Battalion Soldier of the Month
U.S. Army distinction
Education

Academic background

Certificate, Digital Business Transformation
Columbia University
4.0 GPA
Master of Professional Studies, Technology Management
Georgetown University
3.96 GPA
Squadron Officer's School
Air University
Graduate-level military leadership
Bachelor of Science, Engineering
Villanova University
Contact

Say hello

Always glad to connect with interesting people doing interesting work.